Frequently Asked Questions
Q How long will my delivery take if I order online?
A We order most of our furniture in especially as it really isn't feasible to hold stock with such a large & varied product range. Most of our furniture is ordered in from Europe, & the standard lead time is 6-8 weeks, with a further week - ten days for delivery to you. Exceptions are our garden furniture & parasols, & bioethanol flueless fires which have much shorter lead times. We do have a clearance section which has products for immediate delivery, but it may not be up to date so contact us on 020 7731 9540 if you have a specific query.
Q Do you deliver abroad?
A Absolutely, in fact we specialise in International deliveries. Some countries levy very high import duties/port charges (the U.S. for example) so it becomes uneconomical for customers there to buy from us, however we have successfully delivered to dozens of countries, on all of the other continents.
Q Will I be able to find a mattress & sheets for your Euro size beds?
A We have a great range of British luxury, handmade mattresses in custom sizes but European size mattresses are widely available elsewhere in the UK. Ikea & Habitat both sell Euro size mattresses, & most of the major manufacturers make them to order.
Q Do you have a showroom, & can we see all of your items there?
A We do indeed have a showroom, on the Kings Road, London SW6. But whilst we would love to display all of our items we would need to be as large as Selfridges to do so, as we have over 1000 different pieces! We choose our suppliers very carefully, & have a 7 day no quibble return policy on our standard, non customised items, so if you can't see what you would like then you are welcome to return it if it doesn't meet your expectations (subject to our T & Cs of course). Samples of materials, some of our pieces (including flueless fires), & catalogues are all available at our showroom.
Q Can I buy non 'standard' colour furniture, or match specific colours?
A Absolutely. Most of our Italian furniture pieces in lacquer have a huge range of colour options available, & some can be ordered in any RAL colour (a standard colour system) you like. Upholstered items can usually be ordered in non standard fabrics, which you can provide us, or we can source if need be (we are near Chelsea Harbour Design Centre, which has the largest collection of trade showrooms for fabric in the UK!).
Q If I see something I like can I get it made in a different size?
A Generally not, I'm afraid. Manufacturers work to templates, & to produce special sizes would require them to shut down their production line for each piece. If you need guidance on sizes it's probably best to contact us on 020 7731 9540 & ask about the size you want so we can advise which pieces will suit. Dining tables can sometimes be made to specific sizes.
